[rt-users] rt 3.6.5 no longer sending emails

Cajun X cajunx at gmail.com
Fri Nov 28 12:55:16 EST 2014


Hi,

After updating RT to 3.6.5 on redhat it is no longer sending emails  - see
error below
Would someone be able to point us in the right direction

Sendmail is working correctly but RT is not sending the email to it as it
seems to bottom out with the following error




 [error]: Scrip Prepare 6 died. - Undefined subroutine
&RT::I18N::IsTextualContentType called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm line 177.



Stack:

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm:177]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/Notify.pm:67]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/ScripAction_Overlay.pm:234]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:478]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrips_Overlay.pm:239]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Transaction_Overlay.pm:173]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Record.pm:1461]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:2435]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Ticket_Overlay.pm:2348]

  [/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Email.pm:777]

  [/usr/share/rt3/html/REST/1.0/NoAuth/mail-gateway:61]
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Scrip_Overlay.pm:481)



------------

we are also getting some more generic errors

 [warning]: Use of uninitialized value in string ne at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 1502.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm:1502)


----

 [warning]: Use of uninitialized value in string ne at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Report/Tickets.pm line 406.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Report/Tickets.pm:406)
 [warning]: Use of uninitialized value in substitution (s///) at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm line 632.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/Interface/Web.pm:632)
 [warning]: Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 396.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:396)
[warning]: Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 413.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
[warning]: Encode::Guess failed: ; fallback to iso-8859-1
(/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
 [warning]: Use of uninitialized value in pattern match (m//) at
/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 396.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:396)
 [warning]: Use of uninitialized value in concatenation (.) or string at
/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm line 413.
(/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
 [warning]: Encode::Guess failed: ; fallback to iso-8859-1
(/usr/lib/perl5/vendor_perl/5.8.8/RT/I18N.pm:413)
 [error]: Scrip Prepare 4 died. - Undefined subroutine
&RT::I18N::IsTextualContentType called at
/usr/lib/perl5/vendor_perl/5.8.8/RT/Action/SendEmail.pm line 177.
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