[rt-users] PriorityAsString : Priority and FinalPriority show "unknown"
elifree at free.fr
elifree at free.fr
Thu Oct 2 12:49:54 EDT 2014
Hello,
I use the extension PriorityAsString on a new RT 4.2.6 (still under testing).
The settings in RT_SiteConfig :
Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => 100));
Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute));
Test 1/ When I create a new ticket, the ticket display page shows :
Priorité: Standard / Standard
This is OK. Fine.
Test 2/ When I create a new ticket by sending a mail to a queue, the ticket display page shows :
Priorité: unknown / unknown
Then, when I click to modify the ticket, both fields are already set to Standard; and when I save, I get confirmation both fields have been changed from unknown to 50.
Why these fields show 'unknown' when ticket is created by mail ?
By the way, it's the same for InitialPriority, but it is not displayed in the ticket.
Thanks a lot for your help,
Regards,
Elisabeth
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