[rt-users] PriorityAsString : Priority and FinalPriority show "unknown"

Alex Peters alex at peters.net
Thu Oct 2 20:20:33 EDT 2014


In the queue's settings, have you set a default initial priority of 50?
On 03/10/2014 2:50 am, <elifree at free.fr> wrote:

> Hello,
>
> I use the extension PriorityAsString on a new RT 4.2.6 (still under
> testing).
>
> The settings in RT_SiteConfig :
>
> Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute => 100));
> Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute));
>
> Test 1/ When I create a new ticket, the ticket display page shows :
>   Priorité: Standard/Standard
>
> This is OK. Fine.
>
> Test 2/ When I create a new ticket by sending a mail to a queue, the
> ticket display page shows :
>   Priorité: unknown/unknown
>
> Then, when I click to modify the ticket, both fields are already set to
> Standard; and when I save, I get confirmation both fields have been changed
> from unknown to 50.
>
> Why these fields show 'unknown' when ticket is created by mail ?
> By the way, it's the same for InitialPriority, but it is not displayed in
> the ticket.
>
> Thanks a lot for your help,
> Regards,
> Elisabeth
>
> --
> RT Training November 4 & 5 Los Angeles
> http://bestpractical.com/training
>
>
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