[rt-users] PriorityAsString : Priority and FinalPriority show "unknown"

elifree at free.fr elifree at free.fr
Fri Oct 3 02:58:12 EDT 2014


Hello Alex, 

No, I didn't set a default initial priority neither a final priority for the queue. 

----- Mail original -----

| De: "Alex Peters" <alex at peters.net>
| À: elifree at free.fr
| Cc: rt-users at lists.bestpractical.com
| Envoyé: Vendredi 3 Octobre 2014 02:20:33
| Objet: Re: [rt-users] PriorityAsString : Priority and FinalPriority
| show "unknown"

| In the queue's settings, have you set a default initial priority of
| 50?
| On 03/10/2014 2:50 am, < elifree at free.fr > wrote:

| | Hello,
| 

| | I use the extension PriorityAsString on a new RT 4.2.6 (still under
| | testing).
| 

| | The settings in RT_SiteConfig :
| 

| | Set(%PriorityAsString, (Standard => 50, Moyenne => 80, Haute =>
| | 100));
| 
| | Set(@PriorityAsStringOrder, qw(Standard Moyenne Haute));
| 

| | Test 1/ When I create a new ticket, the ticket display page shows :
| 
| | Priorité: Standard / Standard
| 

| | This is OK. Fine.
| 

| | Test 2/ When I create a new ticket by sending a mail to a queue,
| | the
| | ticket display page shows :
| 
| | Priorité: unknown / unknown
| 

| | Then, when I click to modify the ticket, both fields are already
| | set
| | to Standard; and when I save, I get confirmation both fields have
| | been changed from unknown to 50.
| 

| | Why these fields show 'unknown' when ticket is created by mail ?
| 
| | By the way, it's the same for InitialPriority, but it is not
| | displayed in the ticket.
| 

| | Thanks a lot for your help,
| 
| | Regards,
| 
| | Elisabeth
| 

| | --
| 
| | RT Training November 4 & 5 Los Angeles
| 
| | http://bestpractical.com/training
| 
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