[rt-users] Send ticket to other queue from the actions menu

Rinke Colen rcolen at experty.com
Wed Oct 8 17:12:15 EDT 2014


I know how to define actions in RT_SiteConfig.pm like this:

actions => [
    '* -> closed' => {
        label  => 'Close',
        update => 'Respond',
    },


But I need something fancier now. I want to send my ticket to another queue
from the Actions menu. I want this action to be available only from some
statuses in the lifecycle. How can I do this? (I have already configured a
mapping under __maps__.)

Rinke
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20141008/7adab1a6/attachment.html>


More information about the rt-users mailing list