[rt-users] Send ticket to other queue from the actions menu
Rinke Colen
rcolen at experty.com
Wed Oct 8 17:12:15 EDT 2014
I know how to define actions in RT_SiteConfig.pm like this:
actions => [
'* -> closed' => {
label => 'Close',
update => 'Respond',
},
But I need something fancier now. I want to send my ticket to another queue
from the Actions menu. I want this action to be available only from some
statuses in the lifecycle. How can I do this? (I have already configured a
mapping under __maps__.)
Rinke
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