[rt-users] Auto Resolve Aged Tickets - Custom Email Template

Duane Hill duihi77 at gmail.com
Wed Oct 22 20:44:53 EDT 2014

On Wednesday, October 22, 2014, 3:21:05 PM, wrender wrote:

> Thanks, but I don't think this is what we are looking for. Here is what we
> are looking for:

> -  If we manually resolve a ticket, this should send out one email template
> -  If there is an aged ticket, we want it to auto resolve, and then send out
> a different custom template (I can get the tickets to auto resolve no
> problem with rt-crontool, but I can't find out how to make it send a custom
> email template when it auto resolves).

> I tried to purchase the book, but I can't buy it from Barns and Noble being
> from Canada.  

If  you  are  speaking  about the RT Essentials book, you can purchase
either paperback or PDF from O'Reilly:


It looks like they ship outside the US.

Duane Hill
duihi77 at gmail.com
"If at first you don't succeed, so much for sky diving."

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