[rt-users] users cannot forward tickets

[Jeff Fioravanti]

Good Day,

 

We have rt 4.0.8 installed, and some of our users, when they have a ticket open and select the top action, they do not have the option to “forward” how do I give them that right?

 

Jeff Fioravanti

Desktop Support Analyst

jfioravanti at primax.us

P 781-756-8247 (direct) | Fax 781-246-5609

 

 Primax logo autosignature  516 Edgewater Dr., Wakefield, MA 01880 ▪ www.primax.us

 

 

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