[rt-users] problem with ExtractCustomFieldValues Extension

[Eierschmalz, Bernhard]

Hi all,

I'm trying to install and configure the ExtractCustomFieldValues extension.
What I've done until now is:

1.       Download & Install extension

2.       Create a Template called ExtractCF with following content:

Kategorie Service|Body|Kategorie Service-> (.+)$||q|
                As you can see "Kategorie Service" is the name of my CF.


3.       Create a scrip called ExtractCF with condition "on create", ation "Extract Custom Field Values" and template "ExtractCF"



4.       Create a Ticket with content "Kategorie Service->test" in body through WebInterface



5.       It did not work.


In the error logs I cannot find any hint.
What can I do?

Best regards
Bernhard
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