[rt-users] Unable to parse an email address
ana.martinez at unavarra.es
Tue Apr 14 09:08:32 EDT 2015
after migrating from RT 3.8.8 to RT 2.4.10 last week, we are seeing
issues with some email messages.
 [Tue Apr 14 10:07:47 2015] [error]: Unable to parse an email
address from xxx at yyy.zzz <xxx at yyy.zzz>
: xxx at yyy.zzz <xxx at yyy.zzz>
is not a valid email address
 [Tue Apr 14 10:07:47 2015] [error]: Couldn't parse or find
 [Tue Apr 14 10:07:47 2015] [error]: Could not record email:
Could not load a valid user
After some testing, I believe that the problem is caused by messages
without a "Reply-To" header. Testing the same message in 3.8.8, the
header "From" is used as "Requestor" if there is not a "Reply-To"
header. Is this the expected behaviour in version 2.4.10?
Universidad Pública de Navarra
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