[rt-users] Unable to parse an email address

[Ana Martínez]

Hello,

after migrating from RT 3.8.8 to RT 2.4.10 last week, we are seeing
issues with some email messages.

[29499] [Tue Apr 14 10:07:47 2015] [error]: Unable to parse an email
address from xxx at yyy.zzz <xxx at yyy.zzz>
: xxx at yyy.zzz <xxx at yyy.zzz>
 is not a valid email address
(/opt/rt4/sbin/../lib/RT/EmailParser.pm:542)
[29499] [Tue Apr 14 10:07:47 2015] [error]: Couldn't parse or find
sender's address
(/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:74)
[29499] [Tue Apr 14 10:07:47 2015] [error]: Could not record email:
Could not load a valid user
(/opt/rt4/share/html/REST/1.0/NoAuth/mail-gateway:75)

After some testing, I believe that the problem is caused by messages
without a "Reply-To" header. Testing the same message in 3.8.8, the
header "From" is used as "Requestor" if there is not a "Reply-To"
header. Is this the expected behaviour in version 2.4.10?

Regards,

Ana

Ana Martínez
Servicio Informático
Universidad Pública de Navarra