[rt-users] Script for AutoResolving after X days?
sally.ainsley at lifecycle-software.com
Thu Apr 23 07:56:18 EDT 2015
I dont know how to do this but I would be interested also however I think
you would want to have a specific STATUS e.g. Awaiting Closure for this
otherwise you may get tickets closed when you were in a correspondence trail
with a customer.
Sally Ainsley | Lifecycle Software |
From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
Of Johan Sundström
Sent: 23 April 2015 12:35
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Script for AutoResolving after X days?
I would like to be able to auto-resolve tickets i have replyied to if i dont
get a response from the user in X days. Anyone know of a script to make this
I looked on the contributions-page but could not find anything suitable..
Johan Sundström / IT-Ansvarig
-------------- next part --------------
An HTML attachment was scrubbed...
More information about the rt-users