[rt-users] Script for AutoResolving after X days?

Sally Ainsley sally.ainsley at lifecycle-software.com
Thu Apr 23 07:56:18 EDT 2015


Hi Johan

 

I don’t know how to do this but I would be interested also – however I think
you would want to have a specific ‘STATUS’ e.g. Awaiting Closure for this
otherwise you may get tickets closed when you were in a correspondence trail
with a customer. 

 

Sally

 

Sally Ainsley | Lifecycle Software |

 

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf
Of Johan Sundström
Sent: 23 April 2015 12:35
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Script for AutoResolving after X days?

 

Hi! 

 

I would like to be able to auto-resolve tickets i have replyied to if i dont
get a response from the user in X days. Anyone know of a script to make this
happen?

I looked on the contributions-page but could not find anything suitable.. 

 

Best Wishes

 

Johan Sundström / IT-Ansvarig

090-163951

Västerbottens museum

www.vbm.se <http://www.vbm.se> 

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