[rt-users] Quick Search

[Zoey Schutt]

Greetings,

You can change the order in which the tickets show up for the quick search by editing the search, then modifying the "Sorting" section. By default you will see that the search is being sorted by "ID, Asc". I have attached a screenshot of what it will look like. You will want to change this to "ID, Desc" which will show the newest tickets first.


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Zoey Schutt
Braincoral Technology



---- On Mon, 17 Aug 2015 10:10:47 -0400 Sam Maher <sam.maher at lawsonlewisblakers.co.uk> wrote ---- 

Hi, 
 
We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on. 
 
The only problem is that it shows the oldest tickets first not the newest ones. 
 
Is there any way that we can change this?
 
Thanks
Sam

 
Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

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