[rt-users] Quick Search

Sam Maher sam.maher at lawsonlewisblakers.co.uk
Mon Aug 24 05:02:59 EDT 2015


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Thanks for the reply, I am using the searches that RT generates (see screen shot) when you are watching a queue. Is there any way to edit these?

Thanks
Sam

From: Zoey Schutt [mailto:zoey at braincoral.io]
Sent: 19 August 2015 18:37
To: Sam Maher
Cc: rt-users at lists.bestpractical.com
Subject: Re: [rt-users] Quick Search

Greetings,

You can change the order in which the tickets show up for the quick search by editing the search, then modifying the "Sorting" section. By default you will see that the search is being sorted by "ID, Asc". I have attached a screenshot of what it will look like. You will want to change this to "ID, Desc" which will show the newest tickets first.

--
Zoey Schutt
Braincoral Technology


---- On Mon, 17 Aug 2015 10:10:47 -0400 Sam Maher <sam.maher at lawsonlewisblakers.co.uk<mailto:sam.maher at lawsonlewisblakers.co.uk>> wrote ----

Hi,



We have quick search on our users dashboards so they can click on the queue and view the tickets that are in the queue they clicked on.



The only problem is that it shows the oldest tickets first not the newest ones.



Is there any way that we can change this?



Thanks

Sam



Sam Maher - IT Technician
Lawson Lewis Blakers
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F: 01323 725349

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Sam Maher - IT Technician
Lawson Lewis Blakers
T: 01323 720142
F: 01323 725349

Partners: Jeremy H Sogno, Nadine M Ashford and Mark Barrett
Lawson Lewis Blakers Solicitors Authorised and Regulated by the Solicitors Regulation Authority. SRA No: 00053703

THIS E-MAIL AND ANY ATTACHED FILES ARE CONFIDENTIAL AND MAY BE LEGALLY PRIVILEGED
If you are not the addressee or the intended recipient any disclosure, copying, distribution, or other use of this e-mail and attachments is strictly prohibited.
If you have received this e-mail in error please notify the sender immediately and delete this e-mail.

E-mail transmission cannot be guaranteed to be secure or error free as information could be intercepted, corrupted, lost, destroyed, arrive late, be incomplete or contain viruses.
We do not accept liability for any errors or omissions which arise as a result of e-mail transmission. Any e-mail attachment may contain software viruses.
Whilst reasonable precaution has been taken to minimise this risk, we cannot accept liability for any damage which you sustain as a result of software viruses.

Lawson Lewis Blakers reserves the right to monitor or record e-mails for any purpose allowed by prevailing legislation.
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