[rt-users] RT-Extension-ActivityReports - DashBoard Error for Report Type

Marcelo Calado | TBS TAX Services mcalado at tbstaxservices.com
Wed Dec 9 15:35:45 EST 2015


Hello Everyone!

 

I installed and set up RT-Extension-ActivityReports (Centos 6.7). I can see
Activity Summary Report Type on MyDashBoard.

 

But...When I click on "Report"  using this settings:

Query: "" (blank)

Report type: Activity Summary

Start date: 2015-11-01

End date: 2015-11-30

Limit to user: myuser 

 

I see the bar graph, but this happens:

Dec  9 15:21:22 751081-tbsfryou RT: [12525] Use of uninitialized value $_ in
pattern match (m//) at
/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/El
ements/ActivitySummary line 38.

Dec  9 15:21:22 751081-tbsfryou RT: [12525] Use of uninitialized value
$printable_args{"Query"} in concatenation (.) or string at
/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/El
ements/ScreenFooter line 7.

 

When I change my Report Type for "Resolution Comments" or "Resolution
Statistics", the RT show me this error on Web Browser "An internal RT error
has occurred. Your administrator can find more details in RT's log files."

And into my logs:

 

Dec  9 15:28:27 751081-tbsfryou RT: [12525] Error during compilation of
/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/El
ements/ResolutionStatistics:#012Can't locate Time/Duration.pm in @INC (@INC
contains: /opt/rt4/sbin/../local/lib
/opt/rt4/local/plugins/RT-Extension-ActivityReports/lib
/opt/rt4/local/plugins/RT-Extension-CommandByMail/lib
/opt/rt4/local/plugins/RTx-Calendar/lib /opt/rt4/sbin/../lib
/usr/local/lib64/perl5 /usr/local/share/perl5 /usr/lib64/perl5/vendor_perl
/usr/share/perl5/vendor_perl /usr/lib64/perl5 /usr/share/perl5 .) at
/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/El
ements/ResolutionStatistics line 76.#012#012Stack:#012
[/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/E
lements/ResolutionStatistics:76]#012  [Time/Duration.pm:76]#012
[/usr/local/share/perl5/HTML/Mason/Interp.pm:817]#012
[/usr/local/share/perl5/HTML/Mason/Interp.pm:445]#012
[/usr/local/share/perl5/HTML/Mason/Request.pm:1127]#012
[/usr/local/share/perl5/HTML/Mason/Request.pm:1060]#012
[/usr/local/share/perl5/HTML/Mason/Request.pm:1239]#012
[/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Search/Elements/Ac
tivityReport:8]#012
[/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/i
ndex.html:8]#012
[/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/E
lements/Wrapper:10]#012
[/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/i
ndex.html:11]#012  [/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012
[/opt/rt4/share/html/autohandler:53]#012BEGIN failed--compilation aborted at
/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/El
ements/ResolutionStatistics line 76.#012#012Stack:#012
[/opt/rt4/local/plugins/RT-Extension-ActivityReports/html/Reports/Activity/E
lements/ResolutionStatistics:76]#012

 

 

Thanks in advance for any suggestions!

 

Marcelo Calado/

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