[rt-users] Problem with attachments

Guadagnino Cristiano guadagnino.cristiano at creval.it
Tue Feb 3 10:43:05 EST 2015


Alex,
I did this: I took a backup of my production RT and restored it on our testing environment.
I perused rt-validator till I had no more warnings (well, I still have a few warnings related to articles: it seems rt-validator cannot fix them).
Then I created a test ticket and resolved it attaching a file.

As in our production system, the attachment did not get sent, and the last line in RT's log was again this:


[15371] [Tue Feb  3 15:28:32 2015] [warning]: Couldn't load object RT::Transaction #0 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3026)

Any hint?

Thank you in advance.

Cris




On 29/01/2015 21:06, Alex Vandiver wrote:

On Wed, 28 Jan 2015 11:53:53 +0000 Guadagnino Cristiano
<guadagnino.cristiano at creval.it><mailto:guadagnino.cristiano at creval.it> wrote:


(...)

[warning]: Couldn't load object RT::Transaction #0
(/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3026)

but I don't think this is a real problem, since we had have this type
of message for a long time with no apparent symptoms (please reply if
I'm wrong).



That warning is extremely worrisome, and I expect the cause of your
problem.  You should run `/opt/rt4/sbin/rt-validator`.

 - Alex


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