[rt-users] Problem with attachments

Alex Vandiver alexmv at bestpractical.com
Tue Feb 3 11:30:41 EST 2015

On Tue, 3 Feb 2015 15:43:05 +0000 Guadagnino Cristiano
<guadagnino.cristiano at creval.it> wrote:
> I did this: I took a backup of my production RT and restored it on
> our testing environment. I perused rt-validator till I had no more
> warnings (well, I still have a few warnings related to articles: it
> seems rt-validator cannot fix them). Then I created a test ticket and
> resolved it attaching a file.
> As in our production system, the attachment did not get sent, and the
> last line in RT's log was again this:
> [15371] [Tue Feb  3 15:28:32 2015] [warning]: Couldn't load object
> RT::Transaction #0 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3026)
> Any hint?

Try disabling the extensions you have installed and see if removing any
of them fixes it.  My suspicion is on CustomFieldsOnUpdate, from the
previous list you gave.

 - Alex

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