[rt-users] Problem with attachments

Guadagnino Cristiano guadagnino.cristiano at creval.it
Wed Feb 4 06:43:23 EST 2015

I disabled CustomFieldsOnUpdate by commenting out the 
"Plugin('RT::Extension::CustomFieldsOnUpdate');" line in 
RT_SiteConfig.pm, then I stopped Apache, cleared the mason cache, and 
restarted Apache.

I tested resolving a ticket adding an attachment, but had the same 
behavior as before.

I then also disabled the "Announce" extension by following the same 
procedure, but still I had no success.

Those are the only two extensions I added recently (other extensions are 
loaded but they have been there for years).

Is it sufficient to disable the extensions by commenting them out in the 
RT_Siteconfig.pm file or should I completely uninstall them? If so, how 
do I do it?

Thank you in advance


On 03/02/2015 17:30, Alex Vandiver wrote:
> On Tue, 3 Feb 2015 15:43:05 +0000 Guadagnino Cristiano
> <guadagnino.cristiano at creval.it> wrote:
>> I did this: I took a backup of my production RT and restored it on
>> our testing environment. I perused rt-validator till I had no more
>> warnings (well, I still have a few warnings related to articles: it
>> seems rt-validator cannot fix them). Then I created a test ticket and
>> resolved it attaching a file.
>> As in our production system, the attachment did not get sent, and the
>> last line in RT's log was again this:
>> [15371] [Tue Feb  3 15:28:32 2015] [warning]: Couldn't load object
>> RT::Transaction #0 (/opt/rt4/sbin/../lib/RT/Interface/Web.pm:3026)
>> Any hint?
> Try disabling the extensions you have installed and see if removing any
> of them fixes it.  My suspicion is on CustomFieldsOnUpdate, from the
> previous list you gave.
>   - Alex

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