[rt-users] Prevent users from making Comments on tickets

Alex Peters alex at peters.net
Fri Feb 13 07:46:20 EST 2015


ModifyTicket is not a strict combination of other rights.  I believe that
without ModifyTicket, you must experiment to determine which rights provide
the correct behaviour for your needs.

On 13 February 2015 at 17:52, Daniel Schwager <Daniel.Schwager at dtnet.de>
wrote:

>  Hi,
>
>
>
> > You might be able to swap out ModifyTicket and use some
>
> > finer-grained rights in its place, depending on what modifications
>
> >  end users actually need to make.
>
>
>
> what are the equivalent (separate) rights for ModifyTicket?
>
>
>
> regards
>
> Danny
>
>
>
>
>
> *From**:* rt-users [mailto:rt-users-bounces at lists.bestpractical.com] *On
> Behalf Of *Alex Peters
> *Sent:* Friday, February 13, 2015 1:11 AM
> *To:* Cena, Stephen (ext. 300)
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Prevent users from making Comments on tickets
>
>
>
> I believe that a user will unconditionally have commenting ability if they
> also have the ModifyTicket right, regardless of the state of their
> CommentOnTicket right.
>
>
>
> You might be able to swap out ModifyTicket and use some finer-grained
> rights in its place, depending on what modifications end users actually
> need to make.
>
>
>
> On 13 February 2015 at 04:06, Cena, Stephen (ext. 300) <SJC at qvii.com>
> wrote:
>
> I'm in the process of locking down end-user permissions in our RT install.
> We want it set up so that users can only do Reply, and Admins can use
> Comment and Reply. At present, my "end user" can't see a Comment in a
> ticket, or an attachment made with a Comment. However, if the user emails
> the Comment address or uses the Comment in the Action drop-down in the
> ticket the entry gets made. The proper visibility of the resulting Comment
> is correct. AFAIK, there are no global permissions for anything (I'm doing
> it al at the queue level for each queue).
>
>
>
>
>
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