[rt-users] Can't send email with rtcrontool

Matt Smith msmith at gores.com
Fri Feb 13 16:47:38 EST 2015


I'm trying to do a very simple query:  Send notice on all tickets older than 2 hours.   I can not get the notification to work per the documentation.

Query:

/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL  --search-arg "Owner = 'Nobody' AND Status = 'new' AND Created < '2 hours ago'" --action RT::Action::NotifyGroup --action-arg 'email at domain.com' --template 'Blank'

ERROR in log:  RT: [3884] Can't call method "CreatorObj" on an undefined value at /opt/rt4/bin/../lib/RT/Action/NotifyGroup.pm line 87.

I've tried a variety of things like using the "transaction" switch and thing, but not sure what is missing.   The code that it doesn't like is below:

     79     sub SetRecipients {
     80     my $self = shift;
     81
     82     my $arg = $self->Argument;
     83     foreach( $self->__SplitArg( $arg ) ) {
     84         $self->_HandleArgument( $_ );
     85     }
     86
     87     my $creatorObj = $self->TransactionObj->CreatorObj;
     88     my $creator = $creatorObj->EmailAddress();
     89     my $TransactionCurrentUser = RT::CurrentUser->new;
     90     $TransactionCurrentUser->LoadByName($creatorObj->Name);
     91
     92     unless (RT->Config->Get('NotifyActor',$TransactionCurrentUser)) {
     93         @{ $self->{'To'} } = grep ( !/^\Q$creator\E$/, @{ $self->{'To'} } );
     94     }
     95
     96     $self->{'seen_ueas'} = {};
     97
     98     return 1;


Any ideas?

Thanks!


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