[rt-users] Change organization and rtname

[Alex Peters]

I don't believe that the $Organization value is displayed anywhere in RT's
interface.  The value affecting the top-right corner is $rtname.  This can
be changed without breaking all existing ticket links.

Making a localised modification to the page template element responsible
for that top-right corner is another alternative.

Different subject tags per queue are managed within RT's admin interface
(Admin > Queues), not RT_SiteConfig.pm.  These take plain text, not
regexes, as they specify what should be going out.

The only remaining concern is what should happen if someone sends mail to
RT with old subject tags.

Given an email with a subject containing "[XXX #1234]", RT will only
associate that email with ticket #1234 if it knows that XXX belongs to that
particular RT instance.  If not, RT will ignore the ticket number and
generate a new ticket instead.  That's where $EmailSubjectTagRegex comes in.

If you're not worried about old emails being replied to and generating new
tickets, no further action is required.  Otherwise, construct a regex that
matches all old and new possibilities for XXX above, assign it to
$EmailSubjectTagRegex in RT_SiteConfig.pm and then restart RT.


On Wed, 25 Feb 2015 at 23:39 Fredrik Rambris <fredrik.rambris at cdon.com>
wrote:

> Our RT instance has grown out of just IT department and I want to
> rebrand it.
>
> I cannot find a lot of info about how this works in the documentation
>
> Where is $Organization used other than in the top right corner? Why will
> my existing tickets break if I change it?
>
> If I want to have different subject tags in queues, what should be in
> config? Must I use regexes or does it just speed up things?
>
>
> --
> Fredrik Rambris <fredrik.rambris at cdon.com>
> CDON IT
> Google Talk: fredrik.rambris at cdon.com
> Telefon: 0700-807 626
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>
> [CDON.COM] <http://www.cdon.com>
>
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