[rt-users] _Safely_ adding watchers from Cc

[Alex Peters]

I'm struggling to unambiguously understand your description of the issue.
Could you please rephrase in terms of what you expect to happen in a
specific circumstance vs. what actually happens (e.g. when you create a
ticket via email with CCs, when you respond to an existing ticket with the
same/new CCs)?

You mention a mail loop, which suggests that RT might not have been
properly informed of all of its own incoming addresses ($RTAddressRegexp).
A complete $RTAddressRegexp setting should prevent mail loops when
$ParseNewMessageForTicketCcs is set.

On Tue, 17 Feb 2015 at 00:46 Edheldil <rt001 at eowyn.cz> wrote:

>  Hi all,
>
> I need to add Cc's from incoming emails as watchers to the created
> tickets. I have already tried the ParseNewMessageForTicketCcs
> <http://requesttracker.wikia.com/wiki/ParseNewMessageForTicketCcs> config
> option, but the result was an epic mail loop when somebody happened to send
> a Christmas greeting to some thousand of Cc: emails.
>
> Is there a safer way to achieve that? Something like 'do not send any
> emails when creating tickets, just when somebody comments'. There are many
> queues in our RT, so I do not exactly want to redo shared scrips for all
> queues, but so far that's is the only option I can think of.
>
> Any ideas?
>
> Ed.
>
>
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