[rt-users] _Safely_ adding watchers from Cc

[Edheldil]

Hi all,

I need to add Cc's from incoming emails as watchers to the created
tickets. I have already tried the ParseNewMessageForTicketCcs
<http://requesttracker.wikia.com/wiki/ParseNewMessageForTicketCcs>
config option, but the result was an epic mail loop when somebody
happened to send a Christmas greeting to some thousand of Cc: emails.

Is there a safer way to achieve that? Something like 'do not send any
emails when creating tickets, just when somebody comments'. There are
many queues in our RT, so I do not exactly want to redo shared scrips
for all queues, but so far that's is the only option I can think of.

Any ideas?

Ed.

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