[rt-users] add a queue, missing something

Alex Peters alex at peters.net
Fri Feb 27 23:10:26 EST 2015


When you say you created a group of users to go with the queue, does that
mean you created a user-defined group (Admin > Groups)?

If so, all you need to do is associate that group with the queue in the
appropriate role.

Admin > Queues > (the new queue) > Watchers

Find the relevant user group by typing its name into the box, search, then
choose the group's most appropriate role in the dropdown that appears.

On Wed, 4 Feb 2015 at 09:31 George Kelbley <kelbley at cs.unm.edu> wrote:

> I need to a queue to my existing rt system.   I created the queue, and a
> group of users to go with it.  However ticket email is not being sent to
> anyone but the requestor.   Obviously missing something which is
> hopefully simple.
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150228/7d61c297/attachment.html>


More information about the rt-users mailing list