[rt-users] Autoreply to PGP-encrypted tickets when ticket# in subject not found

Robert Waldner waldner at cert.at
Thu Jan 8 09:04:06 EST 2015


we just had a case where a correspondent sent an encrypted mail with a
non-existing ticket# in the subject (but correct tag).

RT (4.0.14rc1) sent an auto-reply stating that it couldn't find this
ticket#. So far, so good.

Only that it sent the decrypted content of the original mail in the
auto-reply - unencrypted.

Any hints about how to disable sending such decrypted content in
auto-replys (note that we have the "normal" auto-reply scrip disabled

Kind regards,
Robert Waldner
// CERT Austria - Robert Waldner <waldner at cert.at>
// http://www.cert.at/ - T: +43 1 5056416 78
// Eine Initiative der nic.at GmbH
// http://www.nic.at/ - Firmenbuchnummer 172568b, LG Salzburg

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