[rt-users] problem in RT

Alex Peters alex at peters.net
Thu Jan 15 05:51:18 EST 2015


What are you changing the permissions from?  What is the file's owning
user/group?

It sounds like something is repeatedly changing the permissions on this
file.  To my knowledge, RT doesn't do that.  Is someone else logging in and
doing it?  Do you have some sort of cron job or automated system
configuration toolkit running on the system (e.g. Puppet, Ansible, Chef,
Salt)?

What user does RT run as?  If you change ownership of this file to that
user,  you should  find that you don't need to keep resetting the
permissions to something overly generous.

Still, it would be good to understand what's actually repeatedly touching
your config file— especially if it's something automated, because that
would need correcting.

On Thu, 15 Jan 2015 9:43 pm Lorraine Johnson <rraineyjay at gmail.com> wrote:

> I change the permissions to 775 then it's able to connect to db and work
>
> thanks
>
> On Wed, Jan 14, 2015 at 10:40 PM, Alex Peters <alex at peters.net> wrote:
>
>> To be clear, the UNIX permissions of that file are changing almost every
>> morning?
>>
>> What are they changing to in order to cause RT to fail, and what are you
>> changing them back to?
>>
>> On Thu, 15 Jan 2015 3:19 am Lorraine Johnson <rraineyjay at gmail.com>
>> wrote:
>>
>>> This happens mostly in the mornings when i go to the office, even before
>>> the day's work starts.
>>>
>>> On Wed, Jan 14, 2015 at 1:35 PM, Alex Peters <alex at peters.net> wrote:
>>>
>>>> It sounds like something is repeatedly modifying the permission of your
>>>> RT_SiteConfig.pm file such that RT can't read it.  I don't think RT would
>>>> be doing that.  How often is this happening for you?  Are you performing
>>>> any particular steps before this occurs?
>>>>
>>>> On Wed, 14 Jan 2015 8:48 pm Lorraine Johnson <rraineyjay at gmail.com>
>>>> wrote:
>>>>
>>>>> Hello,
>>>>>
>>>>> I have this issue with my RT most often the RT looses connectivity the
>>>>> RT database and when that happens I have to change the permission of the
>>>>> file RT_SitecConfig.pm in the /opt/rt4/etc folder.
>>>>> I want to fix that problem once and for all, please help
>>>>>
>>>>> thanks for your attention
>>>>>
>>>>> On Tue, Jan 13, 2015 at 11:22 PM, Alex Peters <alex at peters.net> wrote:
>>>>>
>>>>>> If I understand you correctly, you need to make your user
>>>>>> "privileged."  Unprivileged users are forced to use the Self Service area.
>>>>>>
>>>>>> I don't know what you mean by 'edit "username" to "user"'.  Are you
>>>>>> trying to change the visible wording on the login page?
>>>>>>
>>>>>> On Wed, 14 Jan 2015 12:56 am Shahab Sharifzadeh <sshguard at ymail.com>
>>>>>> wrote:
>>>>>>
>>>>>>>
>>>>>>> Hi
>>>>>>> When I change the login page ( for example I want to edit "username"
>>>>>>> to "user" ) I have a problem, when I want to login to RT with every device
>>>>>>> I have redirected to selfservice automatically. Please help me that why
>>>>>>> this happened?
>>>>>>> Thanks for your attention.
>>>>>>>
>>>>>>>
>>>>>
>>>
>
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