[rt-users] a few trivial questions about tickets

Alex Peters alex at peters.net
Thu Jan 15 06:20:50 EST 2015

I believe that custom fields will appear on the comment/resolve page if
they are set up as "transaction" custom fields instead of "ticket" custom
fields.  I don't know whether this is suitable for your needs though.  Is
it acceptable in your case for one ticket to have multiple Git commit
values?  If not, this is probably not a solution for you.

I don't think that there are any settings to make custom fields display
conditionally depending on the specific action being taken, but you could
possibly write callbacks to achieve this.

Ticket progress can be tracked by setting "time estimated" (and/or "time
left") and updating "time worked" as progress is made.  If you explicitly
want to display a percentage, you'd probably need to create a custom field.

For me, when I've wanted to monitor progress of a ticket at a closer level
than just "not done yet" and "done," I've split the work into multiple
child tickets instead.  It's very easy to see from a parent ticket how many
child tickets still require completion, and then there's no need to
remember to manually update time worked/completion percentage values—if
three out of five child tickets are crossed out, the parent ticket is more
or less 60% done.

On 15 January 2015 at 22:07, Luca Ferrari <fluca1978 at infinito.it> wrote:

> Hi all,
> first of all I'm using rt just from a few weeks, and I find it great.
> I come from 2+ years of redmine usage, so apologize me if the
> questions are trivial, but I'm not able to find the right answer in
> the documentation.
> I've added a few custom fields to my ticket definition, for example
> "git commit", but I'm able to see the custom fields only when creating
> a ticket or editing in jumbo mode. I cannot see them for instance when
> resolving a ticket (i.e., Action->Resolv), which for some of them
> makes much more sense.
> Therefore, taking "git commit" as an example, is there a way to tie
> such field to appear only when a specific action is executed against a
> ticket?
> Moreover, is there any progress meter to attach to tickets or should I
> define it as custom field?
> Last question: is there a short way to place a named saved search in a
> menu or on the dashboard so that I can launch it quickly without
> having to go to Search->Tickets->New Search? What I'd like to do is
> the quick switch between open tickets and all tickets to see also
> resolved ones.
> Thanks for the time.
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