[rt-users] a few trivial questions about tickets

Alex Peters alex at peters.net
Thu Jan 15 06:22:22 EST 2015

To place a named saved search on the main page, go into your "RT at a
glance" settings by clicking the Edit link in the top right corner.  If
your user has the correct saved search privileges, you can simply add any
existing search to one of the columns.

On 15 January 2015 at 22:07, Luca Ferrari <fluca1978 at infinito.it> wrote:

> Hi all,
> first of all I'm using rt just from a few weeks, and I find it great.
> I come from 2+ years of redmine usage, so apologize me if the
> questions are trivial, but I'm not able to find the right answer in
> the documentation.
> I've added a few custom fields to my ticket definition, for example
> "git commit", but I'm able to see the custom fields only when creating
> a ticket or editing in jumbo mode. I cannot see them for instance when
> resolving a ticket (i.e., Action->Resolv), which for some of them
> makes much more sense.
> Therefore, taking "git commit" as an example, is there a way to tie
> such field to appear only when a specific action is executed against a
> ticket?
> Moreover, is there any progress meter to attach to tickets or should I
> define it as custom field?
> Last question: is there a short way to place a named saved search in a
> menu or on the dashboard so that I can launch it quickly without
> having to go to Search->Tickets->New Search? What I'd like to do is
> the quick switch between open tickets and all tickets to see also
> resolved ones.
> Thanks for the time.
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