[rt-users] Upgrade of RT

[Iain Vowles]

Hi,

We are new to the whole RT upgrading game and would like to do the following:


·         A clean install the new RT 4.2.9 on a new server (server is already configured with the correct Apache (2.2.15), Perl (5.10.1), and MySQL (5.1.73))

·         Export the MySQL data from our old RT server - version 3.6.11

·         Import the data to the new 4.2.9 version

Can someone let us know how to go about this.

Many Thanks,

Iain Vowles


Iain Vowles | Senior Analyst, Information Services/ Analyst Senior, Services d'Information
Université McGill University | University Advancement / Avancement universitaire
1555, rue Peel, # 937 | Montréal (Québec) Canada H3A 3L8
T 514.398.8098 | C 514.443.0328 | E iain.vowles at mcgill.ca<mailto:iain.vowles at mcgill.ca>
McGill<www.mcgill.ca> | AOC<http://aoc.mcgill.ca/> | Facebook<https://www.facebook.com/McGillUniversityAlumni> | Twitter<http://twitter.com/McGillAlumni> | LinkedIn<http://www.linkedin.com/groups?home=&gid=49847&trk=anet_ug_hm> | Give now / Faire un don<https://www.alumni.mcgill.ca/aoc/online-giving/step1.php?new=1>
<https://www.alumni.mcgill.ca/aoc/online-giving/step1.php?new=1>
This message is confidential. If you are not the person to whom it is addressed, please alert us as soon as possible and delete it immediately. If you are not the correct addressee, any disclosure, copying or other distribution of this message is strictly prohibited. / Ce message est confidentiel. Si vous n'êtes pas la personne à laquelle il est destiné veuillez nous en aviser le plus tôt possible et le détruire immédiatement. Si ce message ne vous est pas destiné, il vous est strictement interdit de divulguer, de copier ou de distribuer le contenu de ce message par quelque moyen que ce soit.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150115/8e8351cf/attachment.htm>