[rt-users] RT eats table-tags in html-emails

[Alex Peters]

Another solution in recent versions of RT is to install the HTML::Gumbo
module from CPAN, which should automatically enable correct display of all
HTML in tickets without any coding.

On Sat, 17 Jan 2015 1:11 am ktm at rice.edu <ktm at rice.edu> wrote:

> On Fri, Jan 16, 2015 at 06:49:05AM -0700, vinz wrote:
> > RT is pruning the table, td and tr -tags from emails when you look at
> them at
> > the Ticket/Display.html -page, is there a way to stop RT from doing this?
> >
> > I tried enabling Rich text (HTML) in my preferences and looked at
> > \share\html\Elements\ShowMessageStanza but I'm just a beginner when it
> comes
> > to perl.
> >
> > I'm currently on RT 4.2.6 and use apache, mod_fcgi and nginx as a reverse
> > proxy.
> >
> > Thanks in advance,
> > vinz
> >
> Hi Vinz,
>
> You need to adjust the allowed tags in the HTML::Scrubber object by adding
> a
> Web_Local.pm:
>
> https://www.bestpractical.com/docs/rt/4.2/RT/Interface/Web.html
>
> Here is what I am using because I wanted to allow the tables to have
> colors:
>
> ----------------
> package HTML::Mason::Commands;
> # Let tables through
> push @SCRUBBER_ALLOWED_TAGS, qw(TABLE THEAD TBODY TFOOT TR TD TH);
> # Allow bgcolor to be set
> $SCRUBBER_ALLOWED_ATTRIBUTES{bgcolor} = '^\s*\#[a-fA-F0-9]{3,6}\s*';
> 1;
> ----------------
>
> Make sure to set the option in your RT_SiteConfig.pm
>
> Set($TrustHTMLAttachments, 1);
>
> I think that is all I needed to do. Then restart after clearing your Mason
> cache.
>
> Regards,
> Ken
>
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