[rt-users] RT eats table-tags in html-emails

Guadagnino Cristiano guadagnino.cristiano at creval.it
Mon Jan 19 02:56:02 EST 2015

I have both already set. Is it working in your system?
Did you need to add something to the config command line?

Da: Alex Peters <alex at peters.net><mailto:alex at peters.net>
Inviato: Mon Jan 19 2015 08:48:45 GMT+0100 (CET)
A: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com> <rt-users at lists.bestpractical.com><mailto:rt-users at lists.bestpractical.com>
Cc: Guadagnino Cristiano <guadagnino.cristiano at creval.it><mailto:guadagnino.cristiano at creval.it>
Oggetto: Re: [rt-users] RT eats table-tags in html-emails
Looking at the RT_Config documentation, I think you might need to enable the $TrustHTMLAttachments setting.  I know I've enabled that in my local installation.

You might also need to increase the $MaxInlineBody setting from its default of 12,000 bytes (or set it to 0 to disable size limiting altogether), since things with HTML tables in my experience tend to frequently exceed that limit.

On 19 January 2015 at 18:41, Guadagnino Cristiano <guadagnino.cristiano at creval.it<mailto:guadagnino.cristiano at creval.it>> wrote:
I did this while upgrading to 4.2.9 but nothing changed in the dispplay of html tables.
Is there something more that needs to be done?
IIRC this is not very well documented... just a note among the release notes.



Da: Alex Peters <alex at peters.net><mailto:alex at peters.net>
Inviato: Sat Jan 17 2015 01:09:38 GMT+0100 (CET)
A: ktm at rice.edu<mailto:ktm at rice.edu> <ktm at rice.edu><mailto:ktm at rice.edu>, vinz <vinzenz.sinapius at tracetronic.de><mailto:vinzenz.sinapius at tracetronic.de>
Cc: <rt-users at lists.bestpractical.com><mailto:rt-users at lists.bestpractical.com>
Oggetto: Re: [rt-users] RT eats table-tags in html-emails

Another solution in recent versions of RT is to install the HTML::Gumbo module from CPAN, which should automatically enable correct display of all HTML in tickets without any coding.

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