[rt-users] RT eats table-tags in html-emails

vinz vinzenz.sinapius at tracetronic.de
Mon Jan 19 03:09:36 EST 2015

Thank you all for your replies.
I used the solution from Ken. I enabled HTML-Attachments and created a \local\lib\RT\Interface\Web_Local.pm
Maybe I'll try the "HTML::Gumbo"-Solution to.


Von: Guadagnino Cristiano [via RequestTracker] [mailto:ml-node+s8502n59357h5 at n7.nabble.com]
Gesendet: Montag, 19. Januar 2015 08:58
An: Sinapius, Vinzenz
Betreff: Re: RT eats table-tags in html-emails

I have both already set. Is it working in your system?
Did you need to add something to the config command line?

Da: Alex Peters [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=0>
Inviato: Mon Jan 19 2015 08:48:45 GMT+0100 (CET)
A: [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=1> [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=2>
Cc: Guadagnino Cristiano [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=3>
Oggetto: Re: [rt-users] RT eats table-tags in html-emails
Looking at the RT_Config documentation, I think you might need to enable the $TrustHTMLAttachments setting.  I know I've enabled that in my local installation.

You might also need to increase the $MaxInlineBody setting from its default of 12,000 bytes (or set it to 0 to disable size limiting altogether), since things with HTML tables in my experience tend to frequently exceed that limit.

On 19 January 2015 at 18:41, Guadagnino Cristiano <[hidden email]</user/SendEmail.jtp?type=node&node=59357&i=4>> wrote:
I did this while upgrading to 4.2.9 but nothing changed in the dispplay of html tables.
Is there something more that needs to be done?
IIRC this is not very well documented... just a note among the release notes.



Da: Alex Peters [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=5>
Inviato: Sat Jan 17 2015 01:09:38 GMT+0100 (CET)
A: [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=6> [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=7>, vinz [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=8>
Cc: [hidden email]</user/SendEmail.jtp?type=node&node=59357&i=9>
Oggetto: Re: [rt-users] RT eats table-tags in html-emails

Another solution in recent versions of RT is to install the HTML::Gumbo module from CPAN, which should automatically enable correct display of all HTML in tickets without any coding.

If you reply to this email, your message will be added to the discussion below:
To unsubscribe from RT eats table-tags in html-emails, click here<http://requesttracker.8502.n7.nabble.com/template/NamlServlet.jtp?macro=unsubscribe_by_code&node=59339&code=dmluemVuei5zaW5hcGl1c0B0cmFjZXRyb25pYy5kZXw1OTMzOXw3NDExMDkzNDk=>.

View this message in context: http://requesttracker.8502.n7.nabble.com/RT-eats-table-tags-in-html-emails-tp59339p59359.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150119/eb64f8c7/attachment.html>

More information about the rt-users mailing list