[rt-users] problem in RT

Alex Peters alex at peters.net
Tue Jan 27 04:57:55 EST 2015


You have raised two separate problems.  I have answered both.  Please
follow my other instructions regarding rights.
On 27 Jan 2015 8:45 pm, "Shahab Sharifzadeh" <sshguard at ymail.com> wrote:

> hi
> I have done the following things:
>
> 1- Copy /usr/share/request-tracker4/html/Elements/login.html
> to /usr/local/share/request-tracker4/html/Elements/login.html
>
> 2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as
> desired.
>
> 3- Clean the Mason Cache and restart.
>
> but so forward to Selfservice page whenever login to rt.
>
> help me plz...
>
>
>   On Sunday, January 18, 2015 2:13 PM, Alex Peters <alex at peters.net>
> wrote:
>
>
> To change the HTML of the Login page:
>
>    1. Copy share/html/Elements/Login.html to
>    local/share/html/Elements/Login.html.
>    2. Modify local/share/html/Elements/Login.html as desired.
>    3. Clean the Mason cache
>    <http://requesttracker.wikia.com/wiki/CleanMasonCache> and restart RT
>    to see your changes.
>
> To make an RT user "privileged," log into RT as a superuser (such as
> "root") and tick the "Let this user be granted rights (Privileged)" option
> for the user to be privileged (Admin > Users > Select > user).
>
> Note that RT user rights/privileges and UNIX permissions are different
> things.  As such, you should not be giving your RT_SiteConfig.pm file
> executable permissions.
>
> On 18 January 2015 at 21:37, Shahab Sharifzadeh <sshguard at ymail.com>
> wrote:
>
> >If I understand you correctly, you need to make your user "privileged."
> >Unprivileged users are forced to use the Self Service area.
>
> >I don't know what you mean by 'edit "username" to "user"'. Are you trying
> >to change the visible wording on the login page?
>
> Yes i want to change visible wording on the login page.
>
> i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't
> work.
>
> what i have to do?
>
>
>
>
>
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