[rt-users] problem in RT

Shahab Sharifzadeh sshguard at ymail.com
Tue Jan 27 04:45:10 EST 2015


hiI have done the following things:

1- Copy /usr/share/request-tracker4/html/Elements/login.html to /usr/local/share/request-tracker4/html/Elements/login.html
2- Modify /usr/local/share/request-tracker4/html/Elements/login.html as desired.
3- Clean the Mason Cache and restart.
but so forward to Selfservice page whenever login to rt.
help me plz... 

     On Sunday, January 18, 2015 2:13 PM, Alex Peters <alex at peters.net> wrote:
   

 To change the HTML of the Login page:   
   - Copy share/html/Elements/Login.html to local/share/html/Elements/Login.html.   

   - Modify local/share/html/Elements/Login.html as desired.
   - Clean the Mason cache and restart RT to see your changes.
To make an RT user "privileged," log into RT as a superuser (such as "root") and tick the "Let this user be granted rights (Privileged)" option for the user to be privileged (Admin > Users > Select > user).
Note that RT user rights/privileges and UNIX permissions are different things.  As such, you should not be giving your RT_SiteConfig.pm file executable permissions.
On 18 January 2015 at 21:37, Shahab Sharifzadeh <sshguard at ymail.com> wrote:

>If I understand you correctly, you need to make your user "privileged." 
>Unprivileged users are forced to use the Self Service area. 

>I don't know what you mean by 'edit "username" to "user"'. Are you trying 
>to change the visible wording on the login page? 

Yes i want to change visible wording on the login page.
i have changed permission RT_SitecConfig.pm (775 & 777) but it doesn't work.
what i have to do?




   
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