[rt-users] RT 4.2.8 reply emails go out blank

Gilbert Rebeiro gilbert at dido.ca
Thu Jan 29 15:01:07 EST 2015

Is there any work around for now?
How would users know their messages went out blank?
Any suggestions would be great!
Any idea on when 4.2.10 will be released?


On 1/29/2015 2:49 PM, Alex Vandiver wrote:
> On Thu, 29 Jan 2015 11:50:25 -0700 (MST) juniorsa <gilbert at dido.ca>
> wrote:
>> On certain email replies the mail arrives blank to the recipient.
> This is caused by failure of the HTML -> Text rendering engine.  It
> triggers on email (or comments/correspondence) which need to be
> embedded into plain-text templates; the most common failing case is
> HTML that includes tables.
> We're testing a branch (4.2/html-external-formatter) which we expect to
> be in 4.2.10; it addresses the problem by adding an optional dependency
> (HTML::FormatExternal) which uses an external text-only browser
> (such as w3m or elinks) to render the HTML to text.
>   - Alex

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