[rt-users] external link with multiple parameters on [Refers To and Custom Fields]

[AliReza Taleghani]

forget to say that I am using python client "rtkit" for like this:

*# custom filed updating*
links = { 'content': { 'CF-ZTid': "
http://monitor.example.com?id=1&myd=2&uid=3" } }
refers = rt.post(path=ticket_id + '/edit', payload=links)
*# refers updating*
links = { 'content': { 'RefersTo': "
http://monitor.example.com?id=1&myd=2&uid=3" } }
refers = rt.post(path=ticket_id + '/edit', payload=links)

but in any cases I have *http://monitor.example.com?id=1
<http://monitor.example.com?id=1> * in result.




On Tue, Jul 14, 2015 at 9:50 AM AliReza Taleghani <shayne.alone at gmail.com>
wrote:

> Hi;
>
> I faced with a problem which I thinks it's related on internal RT logics...
>
> I'm trying to integration Zabbix (2.4) with RT (4.2.8).
> I'm also using RT API to implement this integration.
> the problem is Zabbix Event link is as fallow:
>
> Event: *http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169&eventid=146832
> <http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169&eventid=146832> *
>
> and as you see that link contain two variable which will make it
> uniqueness...
> - triggerid=14169
> - eventid=146832
>
> when I tried to post this link as */links* [refers to] element anything
> get done as I interested, except that the link what changed as:
>
>
> *http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169
> <http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169>*
>
> It mean that I losses the eventid and so when I click on the problem show
> up... Zabbix can't open the related event just with triggerid.
>
> as I find in RT documents, */links* and it's elements like [refer to] are
> mainly used for internal RT tickets linking, so I guest that RT is parsing
> the content's on this filed to change it to some think link I see...
>
> so tried to define a CF and use this type of fields for this purpose, but
> the same problem accorded again, but why? I can't find this problem out :-?
>
>
> --
> Sincerely,
> Ali R. Taleghani
>
-- 
Sincerely,
Ali R. Taleghani
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