[rt-users] external link with multiple parameters on [Refers To and Custom Fields]

[AliReza Taleghani]

I also dumped the network traffic to be sure about the rtkit python library:
http://paste.ubuntu.com/11876134/  #wireshark  dump
so I'm sure this is what get append inside RT

On Tue, Jul 14, 2015 at 11:02 AM AliReza Taleghani <shayne.alone at gmail.com>
wrote:

> forget to say that I am using python client "rtkit" for like this:
>
> *# custom filed updating*
> links = { 'content': { 'CF-ZTid': "
> http://monitor.example.com?id=1&myd=2&uid=3" } }
> refers = rt.post(path=ticket_id + '/edit', payload=links)
> *# refers updating*
> links = { 'content': { 'RefersTo': "
> http://monitor.example.com?id=1&myd=2&uid=3" } }
> refers = rt.post(path=ticket_id + '/edit', payload=links)
>
> but in any cases I have *http://monitor.example.com?id=1
> <http://monitor.example.com?id=1> * in result.
>
>
>
>
> On Tue, Jul 14, 2015 at 9:50 AM AliReza Taleghani <shayne.alone at gmail.com>
> wrote:
>
>> Hi;
>>
>> I faced with a problem which I thinks it's related on internal RT
>> logics...
>>
>> I'm trying to integration Zabbix (2.4) with RT (4.2.8).
>> I'm also using RT API to implement this integration.
>> the problem is Zabbix Event link is as fallow:
>>
>> Event: *http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169&eventid=146832
>> <http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169&eventid=146832> *
>>
>> and as you see that link contain two variable which will make it
>> uniqueness...
>> - triggerid=14169
>> - eventid=146832
>>
>> when I tried to post this link as */links* [refers to] element anything
>> get done as I interested, except that the link what changed as:
>>
>>
>> *http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169
>> <http://zabbix.example.com/zabbix/tr_events.php?triggerid=14169>*
>>
>> It mean that I losses the eventid and so when I click on the problem show
>> up... Zabbix can't open the related event just with triggerid.
>>
>> as I find in RT documents, */links* and it's elements like [refer to]
>> are mainly used for internal RT tickets linking, so I guest that RT is
>> parsing the content's on this filed to change it to some think link I see...
>>
>> so tried to define a CF and use this type of fields for this purpose, but
>> the same problem accorded again, but why? I can't find this problem out :-?
>>
>>
>> --
>> Sincerely,
>> Ali R. Taleghani
>>
> --
> Sincerely,
> Ali R. Taleghani
>
-- 
Sincerely,
Ali R. Taleghani
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