[rt-users] Priority value

Gareth Dawson gareth.dawson at pet.cam.ac.uk
Wed Jul 15 04:50:40 EDT 2015



There is an extension by Best Practical that changes the numeric priority to a string.






From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of ripache at gmail.com
Sent: 15 July 2015 01:57
To: rt-users at lists.bestpractical.com; Richard Pacheco
Subject: [rt-users] Priority value



is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :

100 - urgent 75 - high, and so on?


Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?


Thanks in advanced.



Richard Pacheco

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