[rt-users] Priority value

[Gareth Dawson]

Richard,

 

There is an extension by Best Practical that changes the numeric priority to a string.

 

https://metacpan.org/pod/RT::Extension::PriorityAsString

 

Gareth

 

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of ripache at gmail.com
Sent: 15 July 2015 01:57
To: rt-users at lists.bestpractical.com; Richard Pacheco
Subject: [rt-users] Priority value

 

Hi, 

is there a way i can change the priority field in a ticket to a pull down menu with 4 options like :

100 - urgent 75 - high, and so on?

 

Or use a custom field which the user selects, when the ticket is created update the priorty numeric value?

 

Thanks in advanced.

 

Richard

-- 
Richard Pacheco

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