[rt-users] Set custom fields based on attachment name

[Ryan Stone]

I am currently working with an RTIR instance and have been trying to auto-populate as many custom fields as possible from emails that come into our main incidents queue.  While this has proven to be straight forward regex if the text I want in the custom field is included in the original email, I am not sure on how to go about checking the name of an attachment and if it matches a specific name, a custom field will be set to a specific value.

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Example:

Email arrives with attachment named 'MalwareReport.pdf'.  Based on the exact name of 'MalwareReport.pdf', a custom field for 'Classification' would be set to 'Malware'.  The name of the attachment would always be static along with the value of the custom field.
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While it would be nice to have this set On Create, I have found that On Owner Change works almost as well since our on-call person will be taking tickets as they come in.  Unfortunately, this particular email with this attachment is sent randomly by humans so I have not been able to count on anything consistent in the body of the email except for the name of the attachment.

Any guidance would be appreciated.

Thanks,
Ryan
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