[rt-users] Creating Tickets in RT with a redirected email

[Jeff Voskamp]

On 30/07/15 09:47 AM, Jeff Smith wrote:
> I did grep that config setting in RT_Config.pm and changed it to
> unprivileged with no result.  It did not appear in RT_SiteConfig.pm at all.

The proper way to do this is to copy the setting from RT_Config.pm to 
RT_SiteConfig.pm and change it there. That way you won't loose your 
changes when you upgrade to a newer RT and RT_Config.pm changes under 
your feet.  RT_SiteConfig.pm logically overwrites RT_Config.pm as far as 
settings go and doesn't change during upgrades.

Jeff