[rt-users] Creating Tickets in RT with a redirected email

[Jeffrey Pilant]

On 29-7-2015 1:12, Joop writes:

>On 29-7-2015 1:12, Jeff Smith wrote:

>> Thanks for your insight.

>>

>> I've looked at the headers from one of the messages and I cannot find

>> anything related to bulk preference (literally, a string search cannot

>> find "bulk" anywhere in the headers), but I do have a line

>> "RT-Squelch-Replies-To" which is populated with the sender's address.

>>

>> I've so far been unable to find anywhere I can disable this.

>>

>> Further suggestions?

>

>Searching through the source of rt-4.2.5 I had lying around I came

>across RedistributeAutoGeneratedMessages. What is this config parameter

>set to in RT_Config.pm and more importantly RT_SiteConfig.pm?

>Its indicating that it shouldn't redistribute messages to unprivilged users.

>

>What might be helpful too is headers captured at the Exchange level and

>again at the RT level. Maybe somebody will spot the problem.

The text "RT-Squelch-Replies-To" occurs in:
    lib/RT/Action/SendEmail.pm (sub RemoveInappropriateRecipients)
    lib/RT/Interface/Email.pm (sub _HandleMachineGeneratedMail)
I don't know which is preventing the mail you want, but one of these files is the one you want to patch.

/jeff

PS: the Email.pm file has a documentation error fir the _HandleMachineGeneratedMail sub:
    Returns a triple of (....
Should be:
    Returns a quad of (....
Since there are 4 values.


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