[rt-users] Configuring fetchmail to poll emails to respective queues.

Loïc Cadoret lcadoret at keyyo.com
Thu Jun 4 09:18:04 EDT 2015


Hi,

Two sperate emails are usefull two clarify the two roles (Correspond and 
Comment a ticket). When you select correspond, an email will be sent two 
the requestor and Ccs of the ticket whilst nothing will be sent to the 
requestor when using comments. It is usefull if you use a queue to 
correspond whith customers for instance and if you want to adds messages 
that not concerns your customer. I think that two addresses are needed 
if you are not using the RT WebUI but only emails.

Hope it helps

Loic Cadoret
IT Technician
Keyyo

Le 04/06/2015 14:31, Bob Shaker a écrit :
>
> You don’t need 2 separate emails for those fields. Our instance works 
> fine with the same email in both fields.
>
> *From:*rt-users [mailto:rt-users-bounces at lists.bestpractical.com] *On 
> Behalf Of *Rohit Gupta
> *Sent:* Thursday, June 4, 2015 6:17 AM
> *To:* Rohit Gupta; Landon Stewart
> *Cc:* rt-users at lists.bestpractical.com
> *Subject:* Re: [rt-users] Configuring fetchmail to poll emails to 
> respective queues.
>
> Dear All \ Landon,
>
> Problem solved – the issue was I haven’t granted the new queue the 
> everyone rights to create a ticket, hence it was sending a bounce 
> mailer daemon to the requestor.
>
> But, I would still appreciate any one can clarify the reason to create 
> 2 separate emails for correspond and comment.
>
> Kind Regards,
>
> *Rohit Gupta*
>
>
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