[rt-users] ExtractCustomFieldValues to populate select box

Lisa Tawfall ltawfall at gmail.com
Mon Jun 15 16:40:53 EDT 2015


I'm trying to use the ExtractCustomFieldValues plugin to auto-populate a
select box.  It's working find for fields where you enter text, but not
select boxes.  I assume this is because I need to pass it an id number
(stored in the database) rather than a text string value.

Has anyone figured out how to get this working with select boxes?

I'm kind of guessing there's some function I need to pass my string value
to to return the database ID number to update the field.  But that's purely
speculative on my part.

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