[rt-users] ticket rejected still bold in list

[Alex Peters]

I'm not aware of this functionality at all in stock RT, but I'm keen to
learn more.  Looking forward to other responses to this issue.

On Mon, 2 Mar 2015 9:54 pm Luca Ferrari <fluca1978 at infinito.it> wrote:

> On Sat, Feb 28, 2015 at 4:18 AM, Alex Peters <alex at peters.net> wrote:
> > Could you please clarify this question?
> >
>
> Looking at the ticket list I can see bold tickets when they are new
> and not yet modified, and then grayed once they are opened/commented.
> It happened in the past I rejected some tickets directly, and the
> ticket is shown still as bold in the search list, so that it seems new
> at glance.
>
> Thanks,
> Luca
>
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