[rt-users] Improper display of ticket transaction's HTML

[Jeff Blaine]

On 3/11/2015 3:56 AM, Christian Loos wrote:
> Hi,
> 
> upgrading to a more recent version of RT and installing HTML::Gumbo
> gives you tables in transactions (RT supports this since 4.2.6) [1].
> 
> If you can't upgrade, you can use RT::Extension::PermissiveHTMLMail [2].
> 
> Chris
> 
> [1] https://www.bestpractical.com/docs/rt/4.2/RT_Config.html#PreferRichText
> [2] https://github.com/bestpractical/rt-extension-permissivehtmlmail

GOOD:

We've updated our test server to RT 4.2.10 and installed HTML::Gumbo per
the notes in the documentation for $PreferRichText. When
local/lib/RT/Interface/Web_Local.pm is configured to allow various table
attributes, including 'style', the transaction HTML now displays as a
table properly!

BAD:

But now there are various html, head, body tags on what seems to be only
search result blocks.

IIRC, image attachments are not allowed to the list. Here are 2
screenshots showing what I am talking about in case anyone wants to see:

https://www.dropbox.com/s/euca82h6qfagki1/rt-4210-broken.jpg?dl=0

https://www.dropbox.com/s/ym2ctowlo8qhmnf/rt-4210-broken2.jpg?dl=0

> Am 10.03.2015 um 20:35 schrieb Jeff Blaine:
>> Hi,
>>
>> We're using RT 4.2.5 (for now).
>>
>> $PreferRichText is turned on.
>>
>> We've put in place a Web_Local.pm that is allowing all tags via:
>>
>>     push @SCRUBBER_ALLOWED_TAGS, qw('*');
>>
>> Something is still mucking with our HTML though, specifically (that
>> we've found so far) various table tags' attributes like borders and
>> padding seem to not be rendered properly. The table borders don't render
>> at all.
>>
>> Any ideas?
>>
>> It is a little unclear to me exactly how to use
>> %SCRUBBER_ALLOWED_ATTRIBS ... setting it to {'*', 1} caused various
>> links in the web UI to not work anymore.
>>
> 

-- 
Jeff Blaine
kickflop.net
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