[rt-users] mail solutions

Terry O'Leary toleary at wth.com
Tue May 26 14:18:34 EDT 2015

We have 14 different queues so using fetchmail to manage the email accounts is useful for us. But that is where the problem lies as well I think. Fetchmail doesn’t seem to be deleting the email from the inbox consistently. Sometimes it works and sometimes it doesn’t. I have gone the route of working with the Network Engineering team to see if there were any configuration changes or updates to exchange that may have done but came up with nothing. The emails get to their respective inboxes, then fetchmail (I have running in a crontab every minute) executes to pick up and send any emails to RT mailgate.:

Here is an example:

poll imap.corp.test.com proto IMAP and port 143:

# Team Queue
username team                      password 123456 mda "/opt/rt4/bin/rt-mailgate --url http://test --queue 'Team Requests' --action correspond"
username team-comments password 123456 mda "/opt/rt4/bin/rt-mailgate --url http://test --queue 'Team Requests' --action comment"

I know this isn’t a fetchmail forum, but any input would be gladly taken.

Thank You,
Terry O'Leary

From: Jaye Mathisen [mailto:mrcpu at lilpantry.com]
Sent: Monday, May 25, 2015 11:15 PM
To: Terry O'Leary; rt-users at lists.bestpractical.com
Subject: RE: [rt-users] mail solutions

Is there some reason you can’t just have your exchange server forward the mail to RT and process it with rt-mailgate?

In general though, I would expect that if you’re sucking the mail from a pop3 mailbox, and the mail is getting deleted from exchange it shouldn’t be an issue with fetchmail.

I guess the other question would be is if the mail messages are getting duplicated somehow (like via 2 different addresses) in the exchange mailbox, so fetchmail is pulling down 2 copies of the message because there’s 2 copies in the mailbox and dumping each into rt?

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com<mailto:rt-users-bounces at lists.bestpractical.com>] On Behalf Of Terry O'Leary
Sent: Monday, May 25, 2015 7:24 PM
To: rt-users at lists.bestpractical.com<mailto:rt-users at lists.bestpractical.com>
Subject: [rt-users] mail solutions


My company has been using RT for years and has gone through a few upgrades. We are currently up to version 4.0.12. We also use fetchmail as our mailing solution to retrieve emails from our exchange 2010 servers. We have been encountering multiple ticket creation issues when email is only sent through fetchmail to RT. When creating tickets internally through RT there are no errors or multiple ticket issues. I am looking into a new mailing solution (Like getmail, etc) and wanted to get feedback from you all on what types of mailing solutions you are using. Any suggestions are appreciated.

Thank You,
Terry O’Leary| Software Release Engineering Manager | IT Department | World Travel Holdings | t 617-587-6268 -(internal X76268) | c 339-927-5843 | f 617-587-6359
100 Fordham Rd. Building C | Wilmington | MA | 01887 | AIM: Teeo75 | www.WorldTravelHoldings.com<http://www.WorldTravelHoldings.com>



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