[rt-users] Unable to create scrips in RT 4.2.12

David Ramage dramage at lsnetworks.net
Mon Nov 9 18:53:58 EST 2015

Good afternoon,
I recently inherited a RT installation.  After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue.  I get a standard "An internal error has occurred" message from the web UI, and the following in syslog:

[17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012

I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further.  I'll be greatful for any suggestions.
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