[rt-users] Unable to create scrips in RT 4.2.12

David Ramage dramage at lsnetworks.net
Tue Nov 10 18:41:47 EST 2015


The previous admin had made some customizations to the Tabs file.  It looks like some internal URL plumbing changed between 4.0.9 and 4.2.12, and the URLs specified in the menu pointed to bad locations.

From: rt-users [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of David Ramage
Sent: Monday, November 09, 2015 3:54 PM
To: rt-users at lists.bestpractical.com
Subject: [rt-users] Unable to create scrips in RT 4.2.12

Good afternoon,
I recently inherited a RT installation.  After upgrading our test system to 4.2.12 I am unable to create scrips, either locally or for a specific queue.  I get a standard "An internal error has occurred" message from the web UI, and the following in syslog:

[17510] Can't call method "Queue" on an undefined value at /opt/rt4/sbin/../lib/RT/Scrip.pm line 450.#012#012Stack:#012  [/opt/rt4/sbin/../lib/RT/Scrip.pm:450]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:83]#012
[/opt/rt4/share/html/Widgets/TitleBox:56]#012
[/opt/rt4/share/html/Admin/Elements/EditScrip:89]#012
[/opt/rt4/share/html/Admin/Queues/Scrip.html:52]#012
[/opt/rt4/share/html/Admin/autohandler:49]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:681]#012
[/opt/rt4/sbin/../lib/RT/Interface/Web.pm:369]#012
[/opt/rt4/share/html/autohandler:53]#012

I have verified that the undefined value is $args{'TicketObj'} in the Stage function in Scrip.pm, but haven't gotten any further.  I'll be greatful for any suggestions.
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