[rt-users] Custom Field use External values based on queue

[Chrilly Cheng]

Hi All,

Does anyone have the same requirement? I think it is reasonable to use
Custom Field values based on Queue. Any suggestions please?


BR,
Chrilly

On Fri, Aug 7, 2015 at 7:40 PM, Chrilly Cheng <chrilde at gmail.com> wrote:

> Hi All,
>
> Any idea on this requirement? Is there any way doable? Please kindly
> suggest, thanks.
>
>
> BR,
> Vodar
>
> On Tue, Aug 4, 2015 at 8:26 PM, Chrilly Cheng <chrilde at gmail.com> wrote:
>
>> Hi All,
>>
>> I'm trying to reach a requirement that we want one global custom field,
>> which is using external values that populated with some REST API, to has
>> different drop-down list filtered by Queue name. Is this possible to config
>> in /lib/RT/CustomFieldValues/xx.pm file? Or is there any other way to
>> accomplish this requirement?
>>
>> Any comments would be appreciated. Thanks a lot.
>>
>>
>> Best Regards,
>> Chrilly
>>
>
>
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