[rt-users] forwarding correspondence lacks important data in headers

[Arkadiusz Miśkiewicz]

Hi.

rt 4.2.12, scenario - there is a ticket, user enters new correspondence via 
web interface which is send via email to requestor.

Then user clicks "forward" near that correspondence and forwards it to third 
email address /  third person.

Unfortunately that email sent to third person is lacking important 
information. It lacks From, To, Subject headers in attached forwarded message.


Example - this is what third person gets as attached forwarded message, no 
more headers than these:

MIME-Version: 1.0
X-RT-Interface: Web
X-Mailer: MIME-tools 5.505 (Entity 5.505)
X-RT-Original-Encoding: utf-8
Content-Type: multipart/mixed;
  boundary="----------=_14261232133-20661-12746"
Message-ID: <some_id>
In-Reply-To: <some_idx>
References: <some_idx>
RT-Send-CC:
Content-Length: 0
X-UID: 0

[here body of forwarded message follows]



Is this how this always worked? If not, there is a bug somewhere.

I would expect to see proper From, To, Subject, Date (like in original 
correspondence) and possibly other headers, too. Also there is ncorrect 
Content-Length in it.

-- 
Arkadiusz Miśkiewicz, arekm / ( maven.pl | pld-linux.org )