[rt-users] forwarding correspondence lacks important data in headers

[Alex Vandiver]

On Tue, Sep 08, 2015 at 08:56:53AM +0200, Arkadiusz Miśkiewicz wrote:
> 
> Hi.
> 
> rt 4.2.12, scenario - there is a ticket, user enters new correspondence via 
> web interface which is send via email to requestor.
> 
> Then user clicks "forward" near that correspondence and forwards it to third 
> email address /  third person.
> 
> Unfortunately that email sent to third person is lacking important 
> information. It lacks From, To, Subject headers in attached forwarded message.

This should have been fixed in 4.2.10:
  https://bestpractical.com/release-notes/rt/4.2.10
  https://github.com/bestpractical/rt/commit/134a478be1b63ca418380fc355923ea849812bfa

Are you still seeing a lack of such headers for tickets created since
your upgrade to 4.2.12?  Tickets created _prior_ to an upgrade to
4.2.10 will still lack the headers in their Create transactions, of
course.

> I would expect to see proper From, To, Subject, Date (like in original 
> correspondence) and possibly other headers, too. Also there is incorrect 
> Content-Length in it.

Hm -- the content-length problem doesn't seem to be replicated on
issues.bestpractical.com.  Are you seeing it with a vanilla 4.2.12
install?
 - Alex