[rt-users] Error with extensions installation

[Lorraine Johnson]

Thank you very much Kobus, the chown command worked.

Unfortunately  I cant find the activity report. I used the link https://<path
to my RT server>/Reports/Activity/index.html but I get this error

"
The page you requested could not be found
Please check the URL and try again."

Dont know if I should do the installation again.

Please  help

On Mon, Sep 14, 2015 at 10:16 AM, Kobus Bensch <
kobus.bensch at trustpayglobal.com> wrote:

> Sorry my bad. It should be chown not chmod and if the directory does not
> exist create it first then do the chown.
>
>
> On 14/09/2015 10:49, Lorraine Johnson wrote:
>
> I again tried the solution you gave me, but am getting this error invalid
> mode ' apache:apache'.
>
>
> Please I am a newbie, kindly help me out.
>
> Thank you so much
>
> On Mon, Sep 14, 2015 at 9:45 AM, Lorraine Johnson < <rraineyjay at gmail.com>
> rraineyjay at gmail.com> wrote:
>
>> Thank you Kobus Bensch for your quick response
>>
>> Mine is also on centos RT 4.0, when I tail -r  /opt/rt4/var/log/apache2
>> it says   No such file or directory.
>>
>> Please help
>>
>> On Mon, Sep 14, 2015 at 9:09 AM, Kobus Bensch <
>> <kobus.bensch at trustpayglobal.com>kobus.bensch at trustpayglobal.com> wrote:
>>
>>> The answer is in the logs, but if you performed this step rm -fr /opt/rt4/var/mason_data/obj and restarted, then you need to chmod -R apache:apache /opt/rt4/var/mason_data
>>>
>>> This is on Centos anyway.
>>>
>>> HTH
>>>
>>>
>>>
>>> On 14/09/2015 10:01, Lorraine Johnson wrote:
>>>
>>> Hi Y'all
>>>
>>> Good morning, I installed RT- activity report and I get this error "An
>>> internal RT error has occurred. Your administrator can find more details in
>>> RT's log files."
>>>
>>>
>>> Please I need help.
>>>
>>> Thank you
>>>
>>>
>>> --
>>> Kobus Bensch
>>> Senior Systems Administrator
>>> Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
>>> DDI:  0207 871 3958
>>> Tel:  0207 871 3890
>>> Email:  kobus.bensch at trustpayglobal.com
>>>
>>> Trustpay Global Limited is an authorised Electronic Money Institution
>>> regulated by the Financial Conduct Authority registration number 900043.
>>> Company No 07427913 Registered in England and Wales with registered address
>>> 130 Wood Street, London, EC2V 6DL, United Kingdom.
>>>
>>> For further details please visit our website at
>>> <http://www.trustpayglobal.com>www.trustpayglobal.com.
>>>
>>> The information in this email and any attachments are confidential and
>>> remain the property of Trustpay Global Ltd unless agreed by contract. It is
>>> intended solely for the person to whom or the entity to which it is
>>> addressed. If you are not the intended recipient you may not use, disclose,
>>> copy, distribute, print or rely on the content of this email or its
>>> attachments. If this email has been received by you in error please advise
>>> the sender and delete the email from your system. Trustpay Global Ltd does
>>> not accept any liability for any personal view expressed in this message.
>>>
>>
>>
>
> --
> Kobus Bensch
> Senior Systems Administrator
> Address:  22 & 24 | Frederick Sanger Road | Guildford | Surrey | GU2 7YD
> DDI:  0207 871 3958
> Tel:  0207 871 3890
> Email:  kobus.bensch at trustpayglobal.com
>
> Trustpay Global Limited is an authorised Electronic Money Institution
> regulated by the Financial Conduct Authority registration number 900043.
> Company No 07427913 Registered in England and Wales with registered address
> 130 Wood Street, London, EC2V 6DL, United Kingdom.
>
> For further details please visit our website at www.trustpayglobal.com.
>
> The information in this email and any attachments are confidential and
> remain the property of Trustpay Global Ltd unless agreed by contract. It is
> intended solely for the person to whom or the entity to which it is
> addressed. If you are not the intended recipient you may not use, disclose,
> copy, distribute, print or rely on the content of this email or its
> attachments. If this email has been received by you in error please advise
> the sender and delete the email from your system. Trustpay Global Ltd does
> not accept any liability for any personal view expressed in this message.
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150914/9aa841de/attachment.htm>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: TrustPayGlobal_email_footer.png
Type: image/png
Size: 8901 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150914/9aa841de/attachment.png>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: image/png
Size: 8901 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20150914/9aa841de/attachment-0001.png>